Question 1

How do I pay?

Accepted Answer

1. Fill in the order form on the pricing page.
2. Send your shoes in with the order form*.
3. I'll email you an invoice.
4. Pay the invoice with a BACS bank transfer (bank details are on the invoice). **
 
* if you don't have a printer just included your name and order number in the parcel.
**if you are collecting/dropping off you can pay by card in the workshop.

If you can't pay with a bank transfer for any reason then get in touch an we can arrange for you to pay with Paypal but BACS is best if possible.

Question 2

Can you resole all climbing shoes?

Accepted Answer

We don't resole La Sportiva Tarantula/Tarantulace or Boldrini Apache 5. Everything else should be ok but get in touch if you have anything obscure you think may be a problem.

Question 3

Can I drop my shoes off?

Accepted Answer

Yes, you can drop your shoes, with a copy of the order form, into the workshop above V12.

If the workshop is closed we have a drop box in V12.

Question 4

Can you resole my walking boots, approach shoes etc?"

Accepted Answer

We are currently only resoling climbing shoes.

Question 5

How long will my resole take?

Accepted Answer

Check the current turnaround on the HOME page.

Question 6

Can you do strap/eyelet/stitching repairs?

Accepted Answer

We can often fix broken or worn straps, lacing eyelets, pull tabs etc but it depends on the shoes and how bad they are. Pricing depends on what needs doing but is usually around £6-£20.

Strap replacement on La SPortiva Solution is £6/pair with a resole.

Question 7

What is the rand repair? Do I need it?

Accepted Answer

This answer deserves a page of its own - EXAMPLES PAGE

Question 8

Can you ship to Ireland?

Accepted Answer

Sorry, we're only posting to UK addresses since Brexit. I'd recommend using the shoedoctor.eu

Question 9

What rubber do you use?

Accepted Answer

Vibram XS EDGE 4mm
Vibram XS EDGE 3.5mm
Vibram XS GRIP2 3.5mm

Evolv Trax EVO 74
Evolv Trax SAS

Vibram Grip 2.2mm (rand rubber)

For most La Sportiva and Scarpa shoes we will use factory replacement parts.
 
Rubber will be replaced like for like where possible unless you'd prefer something specific. Just state your preference on the order form.

Question 10

Will my shoes still feel the same?

Accepted Answer

The short answer is yes.
 
I do everything I can to preserve the shape your feet have worn the shoes into, after an initial few climbs they should feel like your nicely worn in shoes just with new rubber and a decent edge again.
 
The better the condition of the shoes when I resole them, the less the shape will change.
 
Also some shoes hold their shape much better than other, for example most Scarpas and Sportivas are excellent to resole whereas Anasazis aren't so good. (If you are resoling your Anasazis make sure you catch them early.)

Question 11

Can you do downturned shoes?

Accepted Answer

Yes, it's easy to keep the downturn or hollow in a shoe (Solution, Shaman etc) and is a mystery to me why some of the other UK resolers have a problem doing it!
 
If you want me to make a downturn more or less agressive I can, just put a note in the COMMENTS section of the order form.

Question 12

Can you do edgeless shoes? Genius, Futura, Mantra, Theory, Maverinks etc."

Accepted Answer

Yes. We use Original Spare Parts from La Sportiva and replace the full wrap around sole so they end up looking like new.

Question 13

Can you resole a shoe more than once?

Accepted Answer

Yes, you can resole shoes multiple times depending on a few factors such as the type of shoe and how early they have been resoled each time.
 
However I only resole shoes that I have resoled first time as its too hard to do a good job when going over someone elses work (if they have been resoled previously by George in Greece or the Shoedoctor.eu, or any other La Sportiva/Scarpa authorised resoler then I can probably redo them).

Question 14

What if my resole starts to delaminate?

Accepted Answer

If you have any problems with your resole get in touch and I'll normally sort it out for free as soon as I can.
 
The most common problem is the new sole starting to peel off, if this happens it's important to fix it as soon as possible otherwise the peeling section will wear very quickly.

LLaNBERISRESOLES

FAQs